Frequently Asked Questions
General
We happily welcome both appointments and walk-ins! Please check out our latest office hours on our website if you plan to stop on by.
Applying is super easy! You can complete your application online at your convenience. We give you several ways to apply online through our website. If you need any assistance along the way, just reach out!
Once you upload all the necessary information, we’ll work on your application quickly! Approval typically takes anywhere from just 5 minutes to up to 24 hours. We’ll keep you in the loop throughout the process!
Absolutely! We understand that everyone’s needs are different, so we offer flexible lease terms to fit your lifestyle. Let’s find the right option for you!
We’ve got several convenient payment options for you! You can pay your rent online, via WIPS, with a money order, or by check. Choose the method that works best for you!
No, you are not required to purchase renter's insurance, but we highly recommend it for your peace of mind!
Currently, all utilities are the resident's responsibility, so they’re not included in your rent.
Setting up utilities is simple! For electricity, you’ll want to contact Georgia Power at 888-660-5890.
You can use Zentro for your internet and cable services.
Amenities
Our property features a dog park, swimming pool, playground, fitness center, internet café, and a laundry facility for your convenience.
Yes, we offer parking for our residents.
We offer both in-unit washers and dryers in select homes as well as shared laundry facilities onsite for your convenience.
Pet Policy
Yes, we’re proud to be a pet-friendly community! Plus, we have a pet park right here on-site, so your furry companions can have their fun too!
Location
Our community is uniquely situated within walking distance of Downtown Sugar Hill, offering easy access to shops, dining, and local events.
We are located in the Gwinnett County school district.
The nearest grocery store is Publix, located 2.3 miles away. Downtown Sugar Hill, with its restaurant and shopping district, is just 0.5 miles from our community.
Maintenance
Yes, we do! Our on-site maintenance team is here to help with any issues that may arise.
You can submit a work order online through Rent Café or contact the office directly for assistance.
No, you do not need to be present for the service technician to complete the work.
Didn't find an answer?
Our team is always ready to answer your questions.